01

Return policy

If something is not right with your order, contact us and we will make it easy.

• Unused physical goods may be eligible within a defined window
• Opened incense may not be returnable for hygiene reasons
• Digital sound products may be final sale after access
• Damaged parcels should be reported with photos

02

Refund workflow

Contact support with your order number. Once your return is confirmed and the item is received, your refund is issued to the original payment method.